Cancellation Policy
Understanding our order cancellation process
When You Can Cancel Your Order
✅ Free Cancellation Available:
- Before your order is processed (usually within 2 hours of placing)
- If the order hasn't been shipped yet
- During business hours: Monday to Saturday, 9 AM to 6 PM
How to Cancel Your Order
📞 Call Us
Quick and easy cancellation over phone
+91 XXXXX XXXXX
Mon-Sat: 9 AM - 6 PM
Send us a message with your order details
+91 XXXXX XXXXX
Available 24/7
What Information We Need
When requesting cancellation, please provide:
- Order Number: Found in your confirmation email
- Registered Phone Number: Used during order placement
- Reason for Cancellation: Helps us improve our service
- Your Name: As mentioned in the order
Cancellation Timeline
Order Placed
Free cancellation available immediately
Order Processing
Cancellation possible with quick contact
Order Shipped
Cancellation not possible, but returns are available
Special Cases
⚠️ Please Note:
- Custom or personalized orders cannot be cancelled once production begins
- Sale items may have different cancellation policies
- Bulk orders may require additional processing time for cancellation
- Festival season orders may have modified policies
Why We Care About Cancellations
We understand that sometimes plans change, and we want to make the cancellation process as smooth as possible for you. Our goal is to ensure you have a positive experience with us, even when things don't go as planned.
If you're considering cancellation due to delivery delays or product concerns, please reach out to us first. We're often able to resolve issues and ensure you're happy with your purchase.
Need Help?
Our customer support team is here to help you with any questions.