Refund Policy
Your satisfaction is our priority - here's how refunds work
Our Refund Promise
💚 100% Satisfaction Guaranteed
We believe in the quality of our products and want you to be completely happy with your purchase. If you're not satisfied, we'll make it right with a hassle-free refund process.
When Can You Get a Refund?
✅ Full Refund Available
- Product received damaged or defective
- Wrong item delivered
- Significantly different from description
- Order cancelled before shipping
- Quality issues within 7 days
⚠️ Conditions Apply
- Items must be unused and in original condition
- Original packaging required
- Return initiated within 7 days
- Custom/personalized items excluded
- Sale items (final sale) excluded
Refund Process Timeline
Contact Us
Reach out within 7 days of delivery via phone, WhatsApp, or email
Return Approval
We'll review your request and provide return instructions if approved
Ship the Item Back
Pack securely and ship using provided return label (if applicable)
Refund Processed
Once we receive and inspect the item, refund will be initiated
Refund Methods
Bank Transfer
Direct to your account
3-5 business days
UPI/Digital Wallet
Instant refund
Within 24 hours
Store Credit
For future purchases
Immediate
What We Need From You
📋 Required Information
- Order number and purchase date
- Reason for return/refund
- Photos of defective items (if applicable)
- Preferred refund method
📞 Contact Information
Phone: +91 XXXXX XXXXX
WhatsApp: +91 XXXXX XXXXX
Email: refunds@yourstore.com
Hours: Mon-Sat, 9 AM - 6 PM
Special Situations
🚫 Non-Refundable Items
- Personalized or custom-made products
- Items marked as "Final Sale" or "Clearance"
- Products damaged due to misuse
- Items without original packaging or tags
💙 We Go Extra Mile
Even if your return doesn't meet standard criteria, reach out to us. We often make exceptions for loyal customers and genuine concerns. Your satisfaction matters more than strict policies.
Questions About Refunds?
Our friendly customer service team is here to help make your refund process smooth and worry-free.